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Chaos at Heathrow as passengers queue for seven hours at border
Passengers flying into Heathrow airport have complained they were forced to queue for up to seven hours to get through passport control.
Only a handful of staff were on duty to process hundreds of arrivals amid the chaos on Sunday evening.
I felt really unsafe. It was really disorganised, said one passenger called Alicia, who flew in from Vienna.
There was no social distancing. Only three or four people were checking documents. One mother had to feed her baby on the floor. Its not humane, she told the BBC.
Another passenger Camilla Tetley, 26, arrived from Dusseldorf, Germany, at 6.30pm on Sunday and did not get through passport control until 1.30am on Monday.
The queue never seemed to end. We were just left stranded, she said. Lucy Moreton, general secretary of ISU, the union customs and immigration workers, said the queues were caused by Covid restrictions imposed by Border Force, which is part of the Home Office.
She said staff have been put into bubbles of ten people to reduce the risk of cross infection, but this prevents more workers being deployed when the border becomes busy. Staff are very upset about the measure, she added. They have been verbally abused as the queues have got longer.
Heathrow airport blamed the delays on the Home Office, saying: Border Force needs to maintain adequate resourcing and effective processes to prevent unacceptable queue times.
It is the governments responsibility to ensure processes are properly managed.
But a government spokesman replied: Unfortunately a large number of arrivals failed to purchase mandatory testing packages for the second and eighth days of quarantine in the UK.
This caused delays as they were made to purchase them after being checked by Border Force.
We make absolutely no apologies for this. Every essential check stops the spread of coronavirus in the UK.
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